Wave PointNothing changes on your desk
The point of a managed service is that the work moves to us and your software stays exactly where it is. Here is what happens, and the short list of things it asks of you.
An engagement, week by week
The first three months cost nothing. That is not a discount — it is how we make sure we are solving a problem worth solving before anyone signs anything.
We deliberately start narrow. One workflow, one number. A wide first project is how these engagements fail.
- Week 1
Discovery
We spend time with the people who actually do the work and follow one job end to end — a claim, an invoice, a reconciliation. At the end of the week we tell you the single most expensive point of friction we found, and what we think it costs you.
- Weeks 2 to 4
The first automation
We build it against your real systems, not a demo environment. You see it working on your own data inside a month.
- Weeks 5 to 12
It runs, and we watch it
Live on real work. We monitor it, handle the edge cases the first month always turns up, and report against the number we agreed in week one.
- Month 4
You decide
By now you have three months of results in front of you. Continue on a retainer, or stop. If you stop, you owe nothing.
Who does what
The right-hand column is the entire list of what an engagement asks of your team.
| The work | Wave Point | You |
|---|---|---|
| Mapping how the work moves | Sit with your team, follow one job end to end, write it down | Introduce us to whoever actually does it |
| Building the automation | All of it | Nothing |
| Connecting to your systems | All of it, using the access you already grant staff | Approve access once |
| Edge cases and carrier changes | Notice them and fix them, as part of the service | Tell us if something looks wrong |
| Knowing whether it worked | Report against the agreed number, monthly | Read one page a month |
| Replacing your software | Never part of the engagement | Nothing changes |
Under the hood
Four parts. Each one exists so that the automation does what your business does — not what a general-purpose model guesses your business does.
| The part | What it is | What it means for you |
|---|---|---|
| The ontology | A written model of your operation: the steps, the rules, the exceptions, the words your team uses. Built with you in discovery, in plain language you can read and correct | The automation runs on your knowledge of your business, made explicit. Change the model and the behaviour changes with it — no retraining, no ticket |
| The agents | Purpose-built agents that treat the ontology as the ground truth. An action either follows a rule in it, or it does not happen; anything outside the rules is raised to you instead of improvised | No invented reasoning and no invented actions. You can intervene at any step, and every step is logged so you can audit what was done and why |
| The small model | A small language model, fine-tuned for your business, running on a machine in your office | Your data and the way you work never leave your premises, and there is no per-task cost to run it |
| The routing | An optional path to a large cloud model for general tasks that involve none of your business data | Off by default. If you turn it on, it handles the generic work and never sees anything sensitive — the choice is yours, in writing |
All of it is yours to read. The ontology is a document, the log is a record, and nothing in the system is a black box you are asked to trust.
What it costs
We are not publishing a price, and we would rather say why than leave you guessing.
We are early enough that we are still learning what this work is genuinely worth to a business your size. Putting a number on this page would anchor a conversation we have not earned the right to anchor. Pricing comes up at the end of the proof of concept — against results you have already watched happen.
The proof of concept, precisely
Three months. No cost to you. One workflow, scoped in week one, with the measure of success written down and agreed before any work starts. At month four you either move to a retainer or you do not. There is no contract to exit and nothing to cancel.
Start with the discovery call
Thirty minutes on how the work moves through your office. You get our read on what is worth automating, whether or not anything follows.